{"id":634,"date":"2025-07-22T08:22:48","date_gmt":"2025-07-22T08:22:48","guid":{"rendered":"https:\/\/wp.demoviewer4.com\/aircoolmonsters-backup\/?page_id=634"},"modified":"2025-07-22T08:22:48","modified_gmt":"2025-07-22T08:22:48","slug":"return-and-shipping-policy","status":"publish","type":"page","link":"https:\/\/wp.demoviewer4.com\/aircoolmonsters-backup\/return-and-shipping-policy\/","title":{"rendered":"Return and Shipping policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row el_id=&#8221;return-policy-roww&#8221; woodmart_css_id=&#8221;687f4873e247a&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2ODdmNDg3M2UyNDdhIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]\t\t<div id=\"wd-687f48452ca9c\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-687f48452ca9c text-left \">\n\t\t\t<h3 data-renderer-start-pos=\"104\">Shipping Lead Times<\/h3>\n<p data-renderer-start-pos=\"125\">At <strong data-renderer-mark=\"true\">Cool Monster<\/strong>, we are committed to processing and shipping your orders as quickly as possible. Our standard shipping lead time is <strong data-renderer-mark=\"true\">up to five (5) business days<\/strong> from the date your order is placed. This lead time may vary depending on product availability and order volume, but we strive to fulfill all orders promptly.<\/p>\n<p data-renderer-start-pos=\"445\">Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery progress.<\/p>\n<p data-renderer-start-pos=\"587\">If you have any questions regarding your order status, shipping times, or tracking details, our Customer Support team is here to help. Please don\u2019t hesitate to contact us at <a class=\"css-1rn59kg\" title=\"mailto:support@coolmonster.com\" href=\"mailto:support@coolmonster.com\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">support@coolmonster.com<\/strong><\/a>.<\/p>\n<h3 data-renderer-start-pos=\"788\">Returns and Credits<\/h3>\n<p data-renderer-start-pos=\"809\">We want you to be completely satisfied with your purchase from Cool Monster. If you need to return a product, please review our return policy below:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"961\"><strong data-renderer-mark=\"true\">Return Authorization Required<\/strong>: All returns must be <strong data-renderer-mark=\"true\">pre-authorized<\/strong> by our Customer Support team. Unauthorized returns will not be accepted.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1103\"><strong data-renderer-mark=\"true\">Condition of Returned Products<\/strong>: Returned items must be in <strong data-renderer-mark=\"true\">sellable condition<\/strong>, unused, and in their original packaging.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1225\"><strong data-renderer-mark=\"true\">Restocking Fee<\/strong>: All authorized returns are subject to a <strong data-renderer-mark=\"true\">minimum 20% restocking fee<\/strong>. This fee will be deducted from the credited amount.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1364\"><strong data-renderer-mark=\"true\">Credit Timeframe<\/strong>: Credits will be applied to your account once the returned product has been received and inspected by our team.<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1496\"><strong data-renderer-mark=\"true\">Return Window<\/strong>: Returns for credit <strong data-renderer-mark=\"true\">must be made within 30 days<\/strong> of the original invoice date. Returns requested after this period will not be accepted.<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"1649\">To initiate a return or for further assistance, please contact us at <a class=\"css-1rn59kg\" title=\"mailto:support@coolmonster.com\" href=\"mailto:support@coolmonster.com\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">support@coolmonster.com<\/strong><\/a>.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row el_id=&#8221;return-policy-roww&#8221; woodmart_css_id=&#8221;687f4873e247a&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2ODdmNDg3M2UyNDdhIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-634","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wp.demoviewer4.com\/aircoolmonsters-backup\/wp-json\/wp\/v2\/pages\/634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.demoviewer4.com\/aircoolmonsters-backup\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.demoviewer4.com\/aircoolmonsters-backup\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.demoviewer4.com\/aircoolmonsters-backup\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.demoviewer4.com\/aircoolmonsters-backup\/wp-json\/wp\/v2\/comments?post=634"}],"version-history":[{"count":1,"href":"https:\/\/wp.demoviewer4.com\/aircoolmonsters-backup\/wp-json\/wp\/v2\/pages\/634\/revisions"}],"predecessor-version":[{"id":635,"href":"https:\/\/wp.demoviewer4.com\/aircoolmonsters-backup\/wp-json\/wp\/v2\/pages\/634\/revisions\/635"}],"wp:attachment":[{"href":"https:\/\/wp.demoviewer4.com\/aircoolmonsters-backup\/wp-json\/wp\/v2\/media?parent=634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}